Let's face it, sometimes we're literally thrown into an IT/business relationship with no history, faced to come up with a quick solution and expected to deliver results that show value to our customers. "Communications: Building and Maintaining Effective Business Relationships" discusses why the power of the liaison position can be an outstanding way to build and maintain effective business relationships that do just that.
The most well run organizations in the world are masters at defining and understanding their markets and customer segments. World class IT organizations should be no different. Our latest article, "Creating a Service Portfolio Through Markets and Customer Segments," discusses how to create a service portfolio that is both relevant and designed to deliver optimal value to your customers.
We in the Service Management industry have made a big deal about putting our services in the context of business value. That is the right thing to do, but it is misaligned when we discuss the value of Service Management. The cold, hard truth about Service Management is that it has no value in-and-of itself. "Finding Value in Service Management" delves into how the real value of Service Management is only found when you've shown your customers that you understand their needs and what they value.
Please join us at one of our upcoming events.
Newport Beach, CA, April 1, 2011 -- Please join us at Neshanic Valley Golf Course where CastlePointe will participate as an event sponsor for the New Jersey Chapter of the Society for Information Management (NJ SIM) annual CIO Technology Exchange & Charity…
CastlePointe Announces Targeted New Service Suites to Support and Accelerate Initiatives at Every Stage of an IT Transformation Effort
Newport Beach, CA (PRWEB) January 10, 2011 -- CastlePointe today announced four targeted service suites to support and accelerate IT initiatives at every stage of the transformation lifecycle. The four service suites expand and extend CastlePointe's current offerings. They are:
Latest white paper, "Measured Leadership”, explains how to use metrics as the central focus to a management approach that drives behavioral change.
Newport Beach, CA (PRWEB) November 18, 2010 -- CastlePointe today announced the release of their latest white paper, “Measured Leadership: How to Put Metrics at the Center of Your Management Approach to Drive Behavioral Change.” The white paper examines why the metrics in…
Latest white paper, "Ensuring Cultural Adoption", explains how to ensure that cultural adoption occurs and your transformational efforts succeed.
Newport Beach, CA (PRWEB) October 25, 2010 - CastlePointe today announced the release of their latest white paper, “Ensuring Cultural Adoption”, which explores how to ensure cultural adoption through a series of specific activities that must occur after implementation to…
Our President, Charles Araujo, is on the recommended slate for the national itSMF USA Board of Directors. This professional organization of over 8,000 members is the industry's leading advocate for IT Service Management practices. Voting began on October 1st and continues throughout the month. If you are a member of itSMF, please vote using the login and password information you received and make sure you vote for the recommended slate! For more information on Charlie's…
IT Transformation Workshop Series
The drive for IT transformation is based on real challenges facing IT executives. To help IT organizations overcome these challenges, CastlePointe has developed the IT Transformation Workshop Series. This series of workshops is organized into 3 tracks aligned with our vision of IT Transformation:
Continue reading about our IT Transformation Workshop Series here
In our Downloads area you can access unique Castlepointe content relevant to your IT transformation journey.
Thank you for your interest. We look forward to the opportunity to work with you and to help you Transform your IT Organization.
You can learn more by contacting us at:
Phone: 877-751-2700
Email: questions@castlepointe.com
Our convenient contact form and additional contact information are here