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10 ITIL Implementation Mistakes and Fixes

Posted on Jan 28, 2009 Posted by Charles Araujo

SearchCIO.com published this short and simple article identifying 10 common ITIL "implementation" mistakes and how to fix them. Keyed on the understanding that an ITIL adoption is as much about organizational change as it is about process change, this is a worthwhile read.
Read the article here.

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10 ITIL Implementation Mistakes and Fixes

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