I recently posted a column at ITSM Portal entitled, "The 4 1/2 Things You Must Do To Affect Change." Here is an excerpt:
Why is it so hard to make changes stick in your organization? You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of services, you figure out a better way of getting things done - and then splat. People go to the training, they nod knowingly and they start trying to implement your better mousetrap. But inevitably, they slowly revert back to the old ways of doing things. Particularly in large IT organizations, making change stick may be one of the toughest challenges you must deal with if you truly want to have an impact and create lasting change.
WHY YOU NEED AN ADOPTION STRATEGY
The problem is that it is human nature to resist change. Most of us prefer the pain of what we know to the fear of what we don't.
The barriers to change are extensive and well rooted. So if you want to affect change in your organization you need more than a better way of doing things - you need an adoption strategy that will make that change stick.The column speaks to how you can use a carefully crafted adoption strategy to create awareness and engagement to make change stick in an organization. This will be the subject of a forthcoming White Paper that will provide a lot more detail on this subject. Read the Column
