The average IT organization spends 70-80% of its resources just keeping the lights on.

It is difficult for an IT organization to engage in a strategic conversation if its operations are not running efficiently.  As IT architectures become more complex, however, that is not as easy as it sounds.  It takes more and more resources to keep things running, which leaves fewer resources available for strategic and innovation-driven initiatives.  CastlePointe's consultants are experts at helping IT organizations reverse this trend and become highly efficient and effective delivery organizations.

ITIL Driven Process Improvement

CastlePointe's ITIL/ITSM consultants utilize both ITIL v2 and v3 to assess current operating processes and drive the adoption of process improvement initiatives.  Unlike most process-focused consulting organizations, however, CastlePointe consultants are also experts at organizational change and provide significant guidance on overcoming cultural and political barriers to process acceptance and adoption.  Most importantly, CastlePointe never focuses on "implementing ITIL", but rather utilizes ITIL and IT Service Management principles as tools to achieve specific and measurable business objectives.  Services may include:

• ITSM/ITIL Process Assessment
• Operational Process Efficiency Assessment
• Gap Analysis & Remediation Planning
• Management of Process Improvement Adoption Initiatives
• Mentorship & Leadership Development

Operational Efficiency

Making IT operate more efficiently isn't always just about process improvement.  A number of other factors can lead to an inefficient application of resources.  CastlePointe consultants are experienced at helping enterprise organizations identify and mitigate these inefficiencies.  Service areas may include:

• Project Portfolio Analysis
• Operational Efficiency Analysis