An IT transformation effort requires more than just strategy and operational efficiency.  It requires that controls be established to ensure the on-going effectiveness of IT service delivery.  These controls typically take the form of Quality Management standards and processes and a metric model that defines and monitors the effectiveness of the IT organization.

Without Quality Management and Metrics an IT organization is flying blind.

Developing true quality management practices and embedding a culture of measurement into the organization takes structure and discipline.  Many organizations do, in fact, have QA teams and produce reams of "metrics."  But in truth most of these efforts are wasted because they lack the necessary underpinning to the organization's strategic goals.  As a result, QA organizations are viewed as overhead and bureacracy and metrics measure technical data that is meaningless to most of the business.

Developing Quality Management Practices and Metric Models are Strategic Efforts.

CastlePointe's consultants understand this requirement and are experts at creating streamlined, manageable processes that are aligned to the strategic needs of your organization.  They will work closely with you to develop and embed quality and measurement practices within your organization.  Our services include:

• Development of Quality Centers of Excellence
• Dashboards and Metric Model Development