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Cultural Change

  • Overcoming Consensus Paralysis
    July.26.10
    How to use “Quantum Change” and the 80% Rule to Get Decisions Made One of the simplest things is also the one that derails many IT transformation efforts: the ability to make decisions. Read more...
  • The Art of Cultural Change: Making Change Stick (On Demand Webinar)
    July.22.10
    People are naturally resistant to change.  We prefer the pain of what we know to the fear of what we don’t.  But overcoming this resistance and driving behavioral change is the key to a successful service management adoption.  It is what must occur to transform your organization in a way that actually solves your most important business problems.  Effectively leading organizational change is what will be the difference between your ITSM adoption having a lasting…
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  • From Silos to a Shared Vision
    July.13.10
    How to Bring Your Application and Infrastructure Teams Together at Last There’s an unspoken law in the world of IT: apps and infrastructure teams don’t mix. It’s like the movie, “The Outsiders” with the app teams playing the part of the “Socs” – the ones that get all of the attention – and the infrastructure guys playing the “Greasers” – the ones that get their hands a bit dirty.  Each side looks down on each…
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  • The 4 1/2 Things You Must Do To Affect Change
    March.26.10
    I recently posted a column at ITSM Portal entitled, "The 4 1/2 Things You Must Do To Affect Change."  Here is an excerpt: Why is it so hard to make changes stick in your organization? You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of services, you figure out a better way of getting things done -…
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  • Politics and ITSM Adoption
    March.21.10
    The following is an excerpt from a recent column that I wrote for ITSM Portal on understanding and managing the politics of an ITSM adoption effort. When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, timelines, milestones and so on.  But the one thing that is almost never planned for is often the biggest challenge to most ITSM adoption efforts: managing the political…
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  • 10 Traits of Successful ITIL Adopters
    January.28.09
    Hank Marquis has written a very helpful article that anyone embarking on an ITIL/ITSM adoption effort should read. While there are reams of information on the various technical elements of "implementing" ITIL, there is very little written about the pragmatic activities necessary to drive adoption within an organization.  Hank's "10 Traits" are drawn from the experiences of those who have successfully driven an adoption effort - and they represent advice you will be well served…
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  • IT - Better by Design?
    January.05.09
    A recent article from Fast Company entitled "Mission Critical: Can Design Save the World?" got me thinking. The article is about a small company that is applying design principles to solve long-standing social issues.  They are finding this approach particularly useful in areas where conventional institutions seem to be stagnating.  I couldn't help but see the parallels to what IT organizations can encounter and wondered, Can Design Help IT Organizations Transform? I'm no designer (although I…
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Please join us at one of our upcoming events.

CREATING ORGANIZATIONAL AGILITY: How to Make SOA, Agile & Change Management Work Together to Speed Service Delivery
09/15/2010 - 09:15am PST
The Free Lunch Webinar Series , CastlePointe Presentation
Part of the "Free Lunch" IT Transformation Webinar Series

Business is moving faster and faster every day - and demanding that IT move with it. As a result IT organizations are moving toward new development methodologies, approaches and tools such as SOA and Agile to reduce time to delivery of critical business apps. But as these same organizations adopt IT Service Management principles, an apparent conflict arises pitting SOA and Agile against Change and Release Management.

Transforming IT Blog

Thoughts, Ideas & Real World Experiences About Transforming IT Organizations

Upcoming Events

CREATING ORGANIZATIONAL AGILITY: How to Make SOA, Agile & Change Management Work Together to Speed Service Delivery
09/15/2010 - 09:15am PST
The Free Lunch Webinar Series , CastlePointe Presentation
Part of the "Free Lunch" IT Transformation Webinar Series

Business is moving faster and faster every day - and demanding that IT move with it. As a result IT organizations are moving toward new development methodologies, approaches and tools such as SOA and Agile to reduce time to delivery of critical business apps. But as these same organizations adopt IT Service Management principles, an apparent conflict arises pitting SOA and Agile against Change and Release Management.

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