IT Metrics

An IT Transformation effort is only as good as the results that it delivers. But results must be measured. Yet with the exception of technical metrics, this is an area that is often neglected in most IT organizations.

Metrics and KPIs must measure the effectiveness of the IT organization.

While much effort is often placed on technical metrics, it is the business facing metrics that communicate the overall effectiveness of the IT organization. CastlePointe's consultants will work with your leadership team to determine core reporting requirements and to identify those metrics that will most accurately communicate organizational effectiveness. As part of this service, our consultants may:

• Develop a Dashboard Presentation Model
• Develop a Comprehensive Metric Library that identifies metrics and KPIs at multiple levels: Organizational, Program and Process
• Define the Required Data/Measurement Model
• Define the Data Capture Model
• Develop Reporting Requirements and Data Capture/Validation Processes